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I received a license, how do I enter the
registration code?
- Open Mailplane
- Locate the license email in your inbox.
The subject is Mailplane license
for
- Scroll down to the attachment
section
- Click the Download link
next to the Your
License.mailplanelicense
- Done!
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I have a single user license and like to get
the family option, can you help me?
Visit the
Kagi store and just
purchase the family option. I will then
upgrade your license and re-send it.
Please allow 1 business day for the
license to arrive.
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I can't find the license email, can I get a new
one?
Sure, just visit
this page and
enter the same email address you entered
when you registered Mailplane.
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I bought the family option, how do I install
it?
You may install the family option on up to five
Macs in your household. Here how you install
the license on each Mac (repeat for each Mac or
Mac OS X account):
- Forward the license email to the family
member Gmail account
- Open Mailplane
- Locate the license email in the inbox.
The subject is Mailplane license
for
- Scroll down to the attachment
section
- Click the Download link
next to the Your
License.mailplanelicense
- Done!
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What is the difference between the "stable" and
"beta" releases?
The
stable release is the
default version of Mailplane, it currently
support Gmail 1, and has a fixed set of
features. Plus: It contains 16 different
languages.
The
cutting edge (or beta) is
a preview of next Mailplane stable release. It
contains new features and ideas and support
both Gmail 1 and Gmail 2. It works only in
English, and is released more frequently. It
may contain more undiscovered bugs and problems
as the stable release.
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How do I get the "beta" release?
- Open Preferences
- Go to the Advanced folder
- Enable the "Check for updates watches for
cutting edge release"
- Select the "Mailplane->Check for
updates" menu item to get the latest
release
Or just download Mailplane 2.0 beta from
here. (see bottom of
page).
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I installed the beta release. How can I switch
back to the stable release?
- Open preferences
- Go to the Advanced folder
- Disable "Check for Update" watches for
"Cutting Edge" releases
- Quit Mailplane
- Download the latest stable release from
this page.
- Open the DMG and overwrite the your
Mailplane
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What are the system requirements?
Mailplane needs MAC OS X 10.4 (Tiger) or 10.5
(Leopard) to run. As it is a Universal Binary
it does run on both PowerPC and Intel Macs.
Mailplane runs on old hardware, too. It has
been tested on a iMac G3 with 640 MB RAM.
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Why do I need Mailplane when there is IMAP for
Gmail?
Google mail is about a "different approach to
email". Most of it's unique features are lost
by using IMAP. I love to "Google search" my
emails, see all relevant posts in the
conversation view, use labels instead of
folders, see the virus scanner at work, chat
with Google Talk etc.
Mailplane is about combining this "different
approach to email" with desktop features found
in email applications such as Mail.app or
Thunderbird.
Here is my
blog
post about the subject.
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Can I use Mailplane offline?
No. Mailplane needs an internet connection to
access Gmail.
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I miss a feature, how can I make suggestion?
Check out the
mailplaneapp Google Group,
it contains many threads and new features
can be discussed with other users.
Or send me an email, I love to hear from you:
- Open Mailplane
- Go to Help->Feedback and Support
- Click the first Compose
Mail button
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Can use Mailplane in my language?
Mailplane has been translated from English to
many different languages.
This page lists all
of them and gives you instructions how to
switch to another language.
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How can I use "Edit in TextMate"?
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Install the TextMate InputManager by
following the steps outlined in TextMate
Help.
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In Mailplane click on the "Plain Text" above
the body text field. Rich Text editing isn't
supported by the TextMate InputManager. Gmail
will remember the setting, BTW.
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Now use the "Edit->Edit in Textmate" menu
item or press (Cmd-Control-E) to open the
current message in TextMate
Tested with Mailplane 2.0 beta 4 (758) and
TextMate 1.5.7 (1464). Back to
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I'd like to extend Mailplane with user scripts,
is it possible?
Yes, it is. Thanks to the excellent work of
KATO Kazuyoshi there is an extension called
GreaseKit. GreaseKit
allows you to install user scripts in any
WebKit application like Mailplane or
Safari. This
blog post shows you how
to install and run a sample script called
Folders4Gmail user script.
Without Folder4Gmail:
With Folders4Gmail:

Tip:
You need to activate the script for
Mailplane so it can do its magic:
- Open Mailplane
- Go to the GreaseKit menu
- Select the Folders4Gmail menu item, it
must have a checkmark as a result
- Restart Mailplane to apply changes.
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How can change the Gmail look?
All options to change how Gmail presents itself
can be customized in
Preferences->Tweak UI. The
Use custom stylesheet setting
allows you to change every aspect of Gmail by
specifying a CSS file.
You may find user contributed CSS files at the
mailplaneapp Google group
pages section.
A few tips, if you like to write your own CSS
file:
- Visit this wikipedia page
- Test and tweak the examples at the
mailplaneapp Google group
- Right click any element in Mailplane and
then select "Inspect element" to show the
HTML code for the element.
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How to configure the "Little Snitch" network
filter?
Make sure to add rules for the application
Mailplane-Launcher and
Mailplane.
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How can I replace the Gmail logo?
If you use Google Apps for your domain, Google
provides this feature. The logo can be uploaded
and set in your "Manage domain->Domain
Settings->Appearance":

If
you use a "normal" Gmail account
(@gmail.com),
a custom stylesheet can do the trick as
Mailplane supports such a stylesheet. It can be
set in your Tweak UI preferences.
Here is an example CSS file:
.zYsCRb
{background:transparent
url(http://mailplaneapp.com/downloads/logo-custom.gif)
!important; }
Upload a correctly sized image (143 x 59
pixels)
to any webserver and replace the URL in the
example with the URL to your logo. Important:
The picture will be shown in all account you
use.
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Many toolbar buttons and menu items do not
work, is there a solution?
Yes, there is:
- Open you Gmail settings page by clicking
the "Settings" link in the upper right part
of the main window.
- Set the "Keyboard shortcut" preference to
ON.
- Save settings.
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Mailplane is crashing, why?
Some users experience crashes because of one of
these two InputManagers: "Safari Ad Blocker"
and "SafariBlock". Solution: Uninstall these
"Safari Ad Blocker" and "SafariBlock" and
restart Mailplane. Or use the new "Use System
WebKit" advanced preference.
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When I press the SHIFT key, the cursor jumps to
another field.
This happens only with the "stable" Mailplane
version after installing Safari 3.1. The bug
hits when you have enabled the "Use System
WebKit" in "Advanced" preferences. Disable the
"Use System WebKit" preferences to solve the
problem.
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Mailplane crashes at startup
In most cases the crash is caused by a corrupt
keychain. Here is how you can
work around the problem:
- Start Mailplane while holding the
Option key: This will shows
the Authentication dialog
box
- Disable the Automatically login
when needed option
- Disable the Store password in
keychain option
- Login
Now that Mailplane works, you may want to
repair the keychain. Please check this
Apple page.
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Mailplane's main menu doesn't work
Some users reported that
Cocoa
Gestures does interfere with Mailplane
in a way that makes the main menu unusable.
Disable or remove
Cocoa
Gestures to solve the problem.
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Mailplane's alert dialog boxes close when I
move the mouse
Again an InputManager trouble: It is caused by
a software called
MaxiMouse.
Please deactivate or remove it to solve the
problem.
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Google Talk doesn't display non ASCII
characters correctly
Make sure you haven't enabled "Use System
WebKit" in Advanced preferences.
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I discovered a problem, how can I report it?