mailplaneapp.com  ›  Support  ›  Known Issues

Known Issues

Mailplane 2.1

  • Mailplane opens Google Calendar instead of inbox

    I'm currently investigating this problem. Solution: Use the Mailplane > Reset Gmail Session to create a new session. Here's a workaround in case this doesn't help: Open Safari and load gmail.com. Turn off the Google Calendar lab feature in Gmail > Settings > Labs and restart Mailplane after saving the settings in Safari.

  • Mailplane License doesn’t validate

    The problem can be caused by some "Application Enhancer" haxies. Solution: Uninstall Application Enhancer or disable the faulty haxie.

  • “Offline Gmail” doesn’t work on Snow Leopard

    The current Google Gears version isn't compatible with Snow Leopard. There are currently two solutions:

    Solution 1: Try the workaround.

    Solution 2: Uninstall Google Gears:

    1. Quit Safari and Mailplane
    2. In Finder, open your Applications folder.
    3. Open the folder named Utilities.
    4. Open Terminal.
    5. In Terminal, enter the following command (including the quotes): '/Library/Internet Plug-Ins/Gears.plugin/Contents/Resources/uninstall.command'
    6. Press Enter.
    7. Enter your password when prompted.

    Next step: Please watch http://gears.google.com for the Google Gears version and re-install as it becomes available.

  • Gmail shows “Loading” or “Still Working” infinitely
    The "Send & Archive" lab feature currently doesn't work with Offline Gmail. Disable one or the other (The issue can be duplicated in Safari). Workaround: Command click the "Sign out" link. Finally login again.
  • Toolbar buttons/menu items don’t work.
    Solution: Open your Gmail settings and enable keyboard shortcuts.

Mailplane 2.0

  • This version isn’t supported anymore.

    Mailplane 1.x isn't supported anymore. Solution: Please upgrade Mailplane to the latest version - it's free for all customers: Download

Mailplane 1.61.x

  • This version isn’t supported anymore.

    Mailplane 1.x isn't supported anymore. Solution: Please upgrade Mailplane to the latest version - it's free for all customers: Download